DATA PROTECTION POLICY
S.E. Essex Utilities processes your personal information in accordance with this Privacy Notice and in compliance with the General Data Protection Regulations (GDPR) and other relevant data protection regulation and laws. This notice provides you with the necessary information regarding your rights and our obligations, and explains how, why and when we process your personal data.
The Company’s office is at Meesons Mead, Rochford SS4 1RN. Our designated Data Protection Officer is David Brigden contacted at firstname.lastname@example.org.
Information That We Collect
We process your personal information to meet our legal, statutory and contractual obligations and to provide you with our products and services. We will never collect any unnecessary personal data from you and do not process your information in any way, other than as specified in this notice.
The Personal Data That We Collect Is:
How We Use Your Personal Data
S.E. Essex Utilities takes your privacy very seriously and will never disclose, share or sell your data without your consent; unless required to do so by law. We retain your data only for as long as is necessary and for the purpose(s) specified in this notice. The purposes and reasons for processing your personal data are detailed below:
We collect your personal data in the performance of our ability to offer you the service which suits your requirements or other similar ways of collecting the information, following you contacting us and by providing this information you agree to “opt-
We ask for your usage information so that we can communicate with you to offer any special offers that may be available from time to time.
We ask for your contact number and/or Email address so that we may communicate with you following your initial contact to advise its expiry and other related issues.
We will occasionally send you marketing information where we have assessed that it is beneficial to you as a customer and in your interests. Such information will be non-
You have the right to access any personal information that we process about you and to request information about:
What personal data we hold about you
The purposes of the processing
The categories of personal data concerned
The recipients to whom the personal data has/will be disclosed
How long we intend to store your personal data for
If you believe that we hold any incomplete or inaccurate data about you, you have the right to ask us to correct and/or complete the information and we will strive to do so as quickly as possible, but certainly within legal timeframes, unless there is a valid reason for not doing so, in which case you will be notified.
You also have the right to request erasure of your personal data or to restrict in accordance with the data protection laws; as well as to object to any direct marketing from us. Where applicable, you have the right to data portability of your information and the right to be informed about any automated decision-
If we receive a request from you to exercise any of the above rights, we may ask you to verify your identity before acting on the request. This is to ensure that your data is protected and kept secure.
Sharing and Disclosing Your Personal Information
We do not share or disclose any of your personal information without your consent, other than for the purposes specified in this notice or where there is a legal requirement. We may use third parties to provide services; however, all processors acting on our behalf process your data only in accordance with instructions from us and should comply fully with the data protection laws and any other appropriate confidentiality and security measures.
We take your privacy seriously and take every reasonable measure and precaution to protect and secure your personal data. We work hard to protect you and your information from unauthorised access, alteration, disclosure or destruction.
Transfers Outside The EU
Personal data in the European Union is protected by the General Data Protection Regulation (GDPR) but some other countries may not necessarily have the same high standard of protection for your personal data. We do not transfer or store any personal data outside the EU. Your data may be held on servers in non E.U. Countries for the purpose of using their software to allow communication with you but we do not specifically transfer that information.
Consequences of Not Providing Your Data
You are not obligated to provide your personal information to us. However, as this information is required for us to provide you with our services, we will not be able to offer some/all our services without it.
How Long We Keep Your Data
We only ever retain personal information for as long as is necessary and we review what we hold regularly. We will keep your data on our systems for as long as a relationship exists between us unless you ask us specifically to remove your details.
Where you have consented to us using your details for direct marketing, we will keep such data until you notify us otherwise and/or withdraw your consent.
We process your personal information only in compliance with this privacy notice and in accordance with the relevant data protection laws. If, however you wish to raise a complaint regarding the processing of your personal data or are unsatisfied with how we have handled your information, you have the right to lodge a complaint with the supervisory authority.
Information Commissioner’s Office (ICO), Wycliffe House, Water Lane, Wilmslow SK9 5AF-
Linking to Other Sites from Our Website
Our website may contain links to other sites, which are not managed by S.E. Essex Utilities.
We are not responsible for the privacy practices within any of these other sites. Users should be aware of this when leaving our site and we would encourage users to read the privacy statements on other sites visited.